We want you to be satisfied with your purchase from The Ivy. Items which are eligible for return must be made within 14 days from the date of receipt of merchandise. The Ivy will not accept any returns or exchanges past the 14 day deadline. Items which are eligible for return will either exchange an item or receive store credit. Our inventory is always changing so an exchange may be unlikely, but if the item is in stock, and exchange will be made. If the item is no longer in stock, you will receive a store credit.
All items received as a return must be unworn, unwashed, and in a smoke-free condition. Must not have any stains, no perfume smells, no pet hair. All tags must be intact. No exceptions.
The following items will NOT be eligible for return/exchange:
- Final Sale items
- Accessory items
- Holiday Themed Items
- Those items listed in the conditions above.
We reserve the right to deny any return or exchange at our discrepancy.
Since we originally provide free shipping, the customer will be responsible for shipping any return items.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We currently offer FREE shipping in the U.S. All in stock items will ship between 1-2 business days, excluding weekends and holidays.
**For a quicker option, Local Pick-up is also available, just choose local pickup at check-out**
Your privacy is critically important to us. The Ivy will never request any personal information from you while you are browsing the website.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an orderfill out a formsubscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
The Ivy collects and uses Users personal information for the following purposes:
- To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.